FARFIELD HOUSE DURING THE “ALERT” PHASE AND POST LOCKDOWN
Things will be different here at Farfield House for some time to come.
Our procedures may change from time to time according to Government Guidelines, Institute of Osteopathy recommendations, or whichever procedures we find to be more effective in maintaining a SAFE ENVIRONMENT for our staff, practitioners and YOU, THE PATIENT.
THEREFORE, PLEASE RE VISIT THIS PAGE FREQUENTLY TO SEE IF WE HAVE MADE ANY CHANGES TO OUR PROCEDURES.
- You may be asked by your Osteopath or our staff do do something that might under normal circumstances cause offence. Please don’t be offended. We are trying to achieve the very highest possible standard of cleanliness to maintain a very high level of infection control for all our safety.
1: When you attend for an appointment please only bring someone else if you really need to. (The fewer people in the building and our treatment rooms, the better.)
2: Only bring into the Building (Farfield House) what you need e.g. one handbag. Do not bring any more belongings than you absolutely need to.
3: If you are able to come by car and can get a parking space in the car park, please phone reception to say you have arrived and then use your car as the waiting room. We will come and get you. If you have to park elsewhere follow paragraph 4.
4: If you are arriving on foot and the weather is fine please consider using the yard as the waiting room – only if you are comfortable doing this. If you need to sit down then of course you are welcome to come in and sit down. We have modified the waiting room to allow for as much Social Distancing as possible (2M+)
5: Please don’t arrive very early as we are trying to keep as much distance between patients in the waiting room as possible (5 min before an appointment.) We understand that you may be using public transport and their timetables may mean that you do arrive earlier which is unavoidable. In which case, you are of course still very welcome to wait in our waiting room.
6: On arrival, we suggest pressing the doorbell with your elbow or item of clothing or if possible phone reception to let us know you are here and our Receptionist will “buzz” you in. Push the door with your shoulder if possible.
7: You will be greeted by our receptionist who will ask you to wash your hands-on arrival. When you arrive you should preferably be wearing a type IIR mask or equivalent standard. If you do not have a mask you will be asked to buy one from us at £4. You are then free to take a seat. If you feel unable to adhere to these requirements for whatever reason then we will not be able to see you on a face to face basis. We would in this circumstance offer you a teleconsultation.
8: Your Osteopath will most probably look very different to when you last saw them. We will be most likely to be wearing:
A Face mask (which for hygiene reasons has to stay on the whole time, we are not supposed to touch it until it is the end of the shift. Therefore, we will not move it down to greet you)
All this “KIT” is as much for your protection as the patient as it is for ours.
9: We have devised a protocol for passage of people up and down the corridor and please be guided by your therapist.
10: Your Osteopath/Therapist will guide you as to how the treatment will be conducted when in the room.
11: Our appointment times will be different during this time to allow for us to adequately clean the room between patients.
12: Payment, if you can pay by online bank transfer, BACS, PINGIT, PAYM methods then please do. We do accept cash and cheques as well. If paying by Cheque it would be helpful if you could fill it out before you arrive meaning less time spent at the reception counter.
Whilst we are allowed to remain open we will. To provide help, care and treatment.
WE HERE AT FARFIELD HOUSE TAKE YOUR HEALTH VERY SERIOUSLY.
Steps we are taking to reduce the spread of the Covid19 virus:
- All patients and visitors are required to wash their hands on arrival.
- All high volume surfaces are cleaned every two hours with a hot water/bleach solution and antibacterial spray.
- Door handles cleaned every two hours with a hot water / bleach solution.
- All other surfaces cleaned at the end of the day with a hotwater / bleach solution and antibacterial spray.
- We have introduced greater spacing within our already spacious waiting room to aid social distancing.
- If you wish to wait in your car rather than the waiting room please do so (just let the receptionist know that you are here via telephone)
- All practitioners will wash their hands fully between patients and after touching a surface or item that is not the patient being treated.
- We are introducing a screening protocol when patients make appointments.
- We have removed all magazines from the waiting room as a possible source of transmission.
- We have removed the children’s toys from the waiting room as a possible source for transmission.
- All practitioners are being hyper vigilant for potential routes of infection and compromise and will remove themselves from practice if they feel even the smallest possibility of infection has occurred.
- We ask that all patients keep us updated on their health situation should their infection status change within 14 days of visiting us.
Stuart Cooper, Farfield House
Monday 23rd March 2020